Privacy Policy
At Builtex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our financial recovery services. We're committed to being transparent about our practices and giving you control over your data.
Information We Collect
Personal Information You Provide
When you contact us or use our services, we collect information you voluntarily provide, including your name, email address, phone number, and details about your financial situation. We only ask for information that's necessary to help us understand your needs and provide appropriate guidance.
Types of data we collect:
- Contact information (name, email, phone number, address)
- Financial situation details (income, debts, expenses)
- Communication preferences
- Service usage information
- Documentation you share with us
Automatically Collected Information
Our website automatically collects certain technical information to improve your browsing experience. This includes your IP address, browser type, device information, and how you interact with our website. We use this data to optimize our services and understand user preferences.
How We Use Your Information
We use your personal information to provide financial recovery services, respond to your inquiries, and improve our offerings. Your financial data helps us create personalized strategies that match your specific situation.
We also use your information to send you relevant updates about our services, market insights, and educational content that might benefit your financial recovery journey. You can opt out of marketing communications at any time.
Technical information helps us maintain website security, prevent fraud, and ensure our platform works smoothly across different devices and browsers.
Information Sharing and Disclosure
Service Providers
We work with trusted third-party service providers who help us deliver our services, such as email platforms, analytics tools, and payment processors. These partners only access information necessary for their specific role and are bound by confidentiality agreements.
Legal Requirements
We may disclose your information if required by Estonian law, court orders, or to protect our legal rights. We'll notify you about such disclosures unless prohibited by law or when immediate action is necessary for safety reasons.
Business Transfers
If Builtex is acquired by another company or undergoes restructuring, your information may be transferred as part of that transaction. We'll notify you beforehand and ensure the new entity maintains similar privacy protections.
Your Privacy Rights
Under Estonian and European Union privacy laws, you have several important rights regarding your personal data:
Access Your Data
Request a copy of all personal information we hold about you, including how we use it and who we share it with.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal information in our records.
Delete Your Data
Request deletion of your personal information, subject to legal obligations and legitimate business needs.
Limit Processing
Restrict how we use your information in certain circumstances while maintaining your account.
Data Portability
Receive your personal data in a structured format to transfer to another service provider.
Withdraw Consent
Cancel your permission for us to process your data where we rely on your consent.
To exercise these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity for security purposes.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure server hosting, regular security audits, and staff training on data protection.
We use industry-standard SSL encryption for all data transfers and store sensitive information in encrypted databases with restricted access. Our team follows strict protocols for handling personal data and receives regular training on privacy best practices.
While we take extensive precautions, no internet-based system is completely secure. We recommend you use strong passwords and avoid sharing sensitive information through unsecured channels.
Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal obligations:
Active Clients
Data retained throughout service period plus 3 years for follow-up support
Inactive Accounts
Personal data deleted after 5 years of inactivity unless legally required
Financial Records
Stored for 7 years per Estonian financial regulations
Marketing Data
Removed immediately upon unsubscribe request
When we delete your data, we ensure it's completely removed from our active systems and backup storage, except where required by law.
International Data Transfers
As a company based in Estonia, we primarily process your data within the European Union. Occasionally, we may use service providers located outside the EU for specific technical services.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses that provide equivalent privacy protections.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. We use both essential cookies (necessary for the website to function) and optional cookies (for analytics and improvements).
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We don't use cookies for invasive tracking or selling your data to third parties.
Updates to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices.
When we make changes, we'll post the updated policy on our website and update the effective date. For significant changes that affect your rights, we'll notify you directly via email or through our website.
We encourage you to review this policy periodically to stay informed about how we protect your privacy and handle your personal information.
Privacy Questions or Concerns?
Data Protection Officer: Builtex Privacy Team
Email: contact@novaandes.info
Phone: +372 489 4453
Address: A. Daumani 16, 20604 Narva, Estonia
We respond to privacy inquiries within 5 business days